AI Live Chat
Answer instantly, escalate intelligently.
KLCT's AI chat greets every visitor, answers from your knowledge base in real time, and hands off to a human teammate the moment a conversation needs one — with full context carried over, no re-explaining. It's the same reasoning engine behind your voice and email channels, not a bolted-on chatbot.
Book a demo
Why it matters
- Instant first response, 24/7, no queue
- Trained on your own knowledge base and past tickets
- Seamless handoff to a human agent with full context
- Every conversation logged and searchable
- Same AI reasoning as voice and email — not a separate bot
- Embeddable on any page in minutes, no dev team
How it works
AI Live Chat in the loop
Visitor lands on your site
Chat opens automatically or on demand, already styled to match your brand.
AI answers from your knowledge base
Pulls directly from the articles your team maintains, so answers stay accurate and consistent.
Escalates when it should
Low confidence or a direct ask for a human triggers a handoff — with the full transcript attached.
Logged to one contact record
The conversation joins the same timeline as their calls, texts, and emails.
Ready to put every touchpoint on autopilot?
See how KLCT's AI handles support, sales, and marketing as one connected system.