Terms of Service

1. The Service

KLCT provides a software platform that helps businesses automate and manage customer communication and growth activity across channels including phone, SMS, email, web chat, and advertising, including AI-generated voice calls, replies, and workflows. The Service may integrate with third-party providers (for example, Vapi.ai, Twilio, Stripe, HubSpot, Salesforce, Calendly, Monday.com, Daily.co, and OpenAI) to deliver these features; your use of those integrations may also be subject to that provider's own terms.

2. Accounts

You must provide accurate registration information and keep your account credentials confidential. You are responsible for all activity that occurs under your account, including activity by employees or other users you invite. Notify us promptly at support@klctai.com if you suspect unauthorized use of your account.

3. Subscriptions, billing, and credits

Paid plans are billed in advance on a recurring basis through our payment processor, Stripe, at the rate and interval shown at checkout or in your account. Certain features (for example, AI voice minutes, SMS, or ad spend) may be billed as usage-based credits or per-unit charges in addition to your subscription. Except where required by law or expressly stated otherwise, fees are non-refundable. We may change our prices on reasonable notice; continued use of the Service after a price change takes effect constitutes acceptance of the new price. You authorize us to charge your payment method on file for all amounts due.

4. Your content and customer data

"Customer Data" means the data you or your end customers submit to the Service — including contact records, call recordings and transcripts, SMS and email content, chat conversations, and data received through integrations such as a connected WordPress/WooCommerce store. As between you and KLCT, you own your Customer Data. You grant KLCT a license to host, process, transmit, and use Customer Data solely to provide, maintain, secure, and improve the Service, including to operate AI features (which may involve sending relevant Customer Data to third-party AI subprocessors, as described in our Privacy Policy). You represent that you have the necessary rights and consents to submit Customer Data to the Service and to allow it to be processed as described here, including any consents required to record or transcribe calls under applicable law.

5. AI-generated output

The Service uses artificial intelligence to generate voice responses, messages, summaries, and recommendations. AI-generated output may be inaccurate, incomplete, or inappropriate for a given situation. You are responsible for reviewing and, where appropriate, supervising AI-generated communications sent to your customers, and for complying with applicable law (including telemarketing, recording-consent, and messaging regulations) in how you configure and use the Service.

6. Acceptable use

You agree not to use the Service to:

• Send unlawful, fraudulent, deceptive, or unsolicited communications;
• Violate any applicable telemarketing, robocall, SMS, or email marketing law;
• Infringe another party's intellectual property or privacy rights;
• Transmit malware or attempt to gain unauthorized access to the Service or other accounts; or
• Reverse engineer the Service except to the extent applicable law permits.

7. Third-party integrations

If you connect a third-party account or plugin (including the KLCT WordPress plugin, a CRM such as HubSpot or Salesforce, or a scheduling tool such as Calendly), you authorize KLCT to exchange data with that third party as necessary to provide the connected functionality. KLCT is not responsible for the availability, accuracy, or conduct of third-party services.

8. Suspension and termination

We may suspend or terminate your access to the Service if you materially breach these Terms, fail to pay amounts due, or if we reasonably believe your use poses a security, legal, or reputational risk to KLCT or others. You may cancel your subscription at any time through your account settings or by contacting us; cancellation takes effect at the end of the then-current billing period unless stated otherwise.

9. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, KLCT disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Service will be uninterrupted, error-free, or that AI-generated output will be accurate.

10. Limitation of liability

To the maximum extent permitted by law, KLCT will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising out of or relating to your use of the Service. KLCT's total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid KLCT in the twelve (12) months preceding the claim.

11. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms can be sent to support@klctai.com.