Support Tools
Ticketing
One inbox for every channel.
Every chat, email, SMS, and call that needs follow-up becomes a ticket automatically — routed, prioritized, and tracked in one place so nothing falls through the cracks. Role-based permissions keep support, sales, and admin access separated as you scale.
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Why it matters
- Auto-created from chat, email, SMS, and calls
- Smart routing to the right team or employee
- SLA and status tracking built in
- Full history tied to the contact record
- Role-based permissions for support, sales, and admins
- Tags and categories keep volume organized at scale
How it works
Ticketing in the loop
1
A conversation needs follow-up
Chat, email, SMS, or a call surfaces something that can't be resolved in the moment.
2
A ticket opens automatically
No manual entry — created and routed based on the rules you set.
3
Assigned to the right person
Role and team-based routing gets it to whoever actually owns that kind of issue.
4
Tracked to resolution
Status, SLA timers, and full history stay attached to the contact record.
Ready to put every touchpoint on autopilot?
See how KLCT's AI handles support, sales, and marketing as one connected system.